Privacy Policy

Effective Date: 1/2/2026

At Soundworx we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.soundworx.co.uk or hire our equipment.

1. Information We Collect

We collect information to provide better services to our clients.

Personal Information: Name, email address, phone number, billing/delivery address, and event location, provided voluntarily via contact forms or booking requests.
Transaction Data: Details regarding equipment hired, payments, and services provided.
Technical Data (Cookies): IP address, browser type, and usage data, collected automatically through cookies to analyze site traffic and improve functionality.

2. How We Use Your Information

We use your information based on legitimate interest or contractual necessity to:

Respond to quotes and booking enquiries.
Deliver, install, and collect hired sound equipment.
Process payments and issue invoices
Ensure the security of our website and services.

3. Sharing Your Information

We do not sell or lease your personal information. We may share data with:

Third-Party Service Providers: Subcontractors or logistics partners required to fulfill your booking (e.g., couriers).
Legal Obligations: When required by law, such as to comply with tax regulations or law enforcement requests.

4. Data Retention

We retain your personal information only for as long as necessary:

Enquiry Data: 12 months if no booking is made.
Booking Data: Up to 7 years to comply with HMRC tax requirements.

5. Your Rights

Under GDPR, you have the following rights:

Access: Request a copy of the data we hold about you.
Correction: Request that we update incorrect information.
Deletion (Right to be Forgotten): Request that we delete your data, provided it does not conflict with legal obligations.

6. Security

We are committed to ensuring your information is secure. We use industry-standard measures to prevent unauthorized access or disclosure.

7. Cookies

Our website uses "cookies" to improve your experience. You can choose to accept or decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.